No Hassle 30 Day Return Policy
We value your business and are sincerely committed to your satisfaction.
If you are not happy with your Steel Horse Road purchase for any reason, just
contact us within 30 days after you receive your order by filling out a "Return Authorization Request". Upon receipt of your request, we
will email you a Return Merchandise Authorization (RMA) form which will include the details for returning your
purchase. After you receive your RMA, simply return
the items to us in the same condition as they were sent to you.
When we receive your returned items we will inspect them and then reimburse
payment, issue a credit or exchange the item, whichever you prefer.
only exchanges in the event of defective items. Purchases may be returned
for exchange, store credit or refund within 30 days and the
All items must be returned in their original condition
documentation, warranty cards, instructions, and hardware
still attached. Refund is for the amount of the item only. Shipping & Handling costs are non-refundable. Actual shipping cost will be deducted from refund if free shipping was offered.
Clearance Items: These are products that have been discounted due to discontinuation,
overstock, or limited promotion. These items are not eligible for refund.
Customer may receive store credit if no exchange is available. Customer is
responsible for returning products freight pre-paid and must cover return cost
of the exchange.
Exchanges: You must return the item(s) to steelhorseroad.com first before
replacement item(s) will be sent.
Products can not show signs of wear or use.
No cancellations, returns or exchanges are permitted on special order items or custom order items.
All returns must be shipped freight prepaid. Returns must be returned through a
traceable method and insured. If we cannot verify receipt of the product to us,
we can't process the return.
Exchanges are shipped via a ground method at our discretion unless the customer
pays for the difference for expedited shipping. Prior expedited shipping on the
original order has no bearing on the second return method of shipping.
If we can not get you a suitable replacement for an item returned for exchange within 3 weeks, we will refund your
money less shipping costs.
WHAT TO INCLUDE & WHERE TO SEND A
All items MUST be returned to our
New York Returns location to insure proper credit unless otherwise specified by the RMA instructions. When you contact us
about returning an item, we will send you a detailed Return Merchandise Authorization form with simple
instructions for sending your item back, including the address for our
Returns Processing facility. This form
will need to printed and a copy enclosed with your return which will expedite your
exchange or refund.
When returning an item, please make sure
all tags are still attached and include any protective covering,
paperwork and the original box that came with the product.
Improper packing during shipment can damage items, so please use care
when preparing the item for return shipping. Unless it was
damaged by the carrier in transit, most items can be returned in the
same shipping box in which you received them. Items must be packed in a sturdy outer shipping box. Please do not ship helmets back in their display/manufacturer's box.
Once we receive the original item back,
it will be inspected to insure it is still in new resale-able
condition and/or to verify any reported defects. Exchanges are
usually processed within 48 hours of receiving the original item back.
Refunds are generally processed within five (5) business days. We cannot exchange or issue refunds on items
which show obvious signs of wear or are not in the same condition in
which they were originally sent to you.
We value your business and are sincerely committed to your
satisfaction. If any purchase from us fails to meet your expectations,
please contact us. We will gladly work with you to insure you are
pleased with your purchase from us.
FILL OUT RETURN MERCHANDISE AUTHORIZATION REQUEST »»»