We also offer the option of ordering by Telephone. If you would prefer to place your order by phone, call 845-481-3550 during business hours (10:00 am - 4:00 pm EST, Monday - Friday) and one of our customer service representatives will be glad to assist you.
Steelhorseroad.com is required to charge 8.375% New York sales tax on orders to be delivered to addresses within the State of New York. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.
We reserve the right to charge a 20% restocking fee on items returned for a refund. There is no restocking fee for exchanges.
You can shop at Steel Horse Road online with confidence. Our web site is hosted on secure servers and utilizes SSL secure server software. Any personal information you provide is encrypted so that no one can read it while it is being transmitted over the Internet. Any information collected by us is stored in private files and protected from unauthorized access by outside users.
Out of stock items:
We do our very best to always have what you want in stock, however it is not always possible. If an item you have ordered is not currently available, we will contact you and offer you one of the following alternatives: (1) We can backorder the item and send it as soon as it's available; (2) You can select a substitute item; or (3) We can remove the item from your order and issue a store credit or refund.
When to expect delivery:
Delivery time is based on: a) time required to process the order and b) time used by carrier to deliver the package.
Please Note: Orders cannot be canceled after shipment, you will need to go through our Refund/Return process and you will incur a 15% restocking fee.
We value your business and are sincerely committed to your satisfaction. If any purchase from us fails to meet your expectations, we would like the opportunity to correct the problem.